As a curious, and active, participant and observer in business, I have developed a list of 10 phrases we should all strike from our business conversations. They add no value, and in many cases subtract from it. While some of these may seem far fetched, I’d challenge you to zone into your conversations and listen for them. They are in fact present in many business conversations each and every day. Here they are, and what the person you’re talking to actually is hearing:
- Trust me – If I have to say these words, apparently I haven’t earned it.
- Believe me – Whatever I’ve told you must seem a bit far fetched so I’m left with this long shot request.
- To be honest – Up to this point I’ve been lying. But this next statement…is the complete and utter truth.
- I’ll tell you what – I’m annoyed with you. You’re not trusting or believing me, so now I’ve just got to tell you how it is.
- Look – The ultimate smack-down. Let me help translate this so a 5 year old can understand.
- It is what it is – I can’t tell if you believe me, or anything I’ve said. I’m close to surrendering.
- Dude – I’m failing fast and scrambling to connect any way I can. By the way, this is only used between guys…at least in my experience.
- I can’t say – Why not? Well, this information is on a need to know basis and you don’t need to know…so I can’t say.
- We’ll figure it out – I’m not exactly sure what your concern is and why you’re worried about it. I’m not about to try to understand it right now but “trust me” we’ll figure it out later.
- There’s no way – This one I find intellectually thought provoking as I have heard this used so many times in business. To be so “negatively definitive” about anything I find quite interesting. Imagine if any of the following people heard “there’s no way”…in fact you already know how they’d respond: Steve Jobs, Michael Jordan, Walt Disney, Jack Welch, John Chambers, Marc Benioff, Ronald Reagan, John Adams, George Washington, JP Morgan, Thomas Edison…shall I keep going? There’s always a way. The question is NOT if there is a way, but instead, am I willing to do what’s necessary to find a way?
What are your favorites? And what phrases get under your skin that I didn’t capture? Looking forward to hearing!