Many people think “cheerleader” when they envision an effective sales leader. Someone who gets the team fired up, screams and shouts, and sets everyone on a rah-rah march into the field to meet prospects.
The sales leader is expected to be a high-powered extrovert, charismatic, outspoken, aggressive, and perhaps even a bit shocking. We have all worked for sales leaders that possess these characteristics and shall I dare say, some other, more wild ones to say the least.
Early in my career I worked for such a sales leader. He’d stand on a chair or a table during sales meetings screaming at the top of his lungs, face beet red. The hair on the back of your neck would stand on end. You were pumped. There was nothing you couldn’t do. But when he finished his super-charged motivational speech, the result felt more like a tirade than an inspiration. There’s an enormous distance between rallying a group with fear versus inspiration.
So what is the sales leaders responsibility as it relates to motivating a sales team?
Are you ready for the answer? None. You have no responsibility to motivate your team. Each sales person on your team is responsible for motivating him, or herself. So what is your job as the sales leader? Provide vision and inspiration.
People want to follow a leader who demonstrates the confidence that he knows where he’s going, how he’s going to get there, and why getting there is so important and beneficial. I’ve built a number of sales teams over the years. I have worked hard to be an inspiration – doing this provides your team members with the “why” should they do what you’re asking them to do. Inspiration transcends motivation. You can motivate for an hour or a day but motivation is time constrained. It lasts only as long as the instigator – you – are on duty. But to inspire, creates a fire, that burns deep into desire. The greater the fire you build the more insatiable the desire is to achieve the goals you’ve set – whether you’re around or not.
Your job is to find out what drives your team. Is it money? Is it recognition? Is it invention or innovation? Is it client engagement scores? Once you know what drives each person on the team you will be able to create your inspiration roadmap. That roadmap will provide a clear picture to:
- Where are we going?
- Why are we going there?
- What’s in it for us?
- What will we feel once we’ve arrived there?
Most organizations fail due to a lack of clarity around the vision. You’ve got to assemble a team that WANTS to a be a part of your vision. Trying to convince someone they will be happy going to Buffalo in the winter probably won’t sell. You can expend all your energy convincing or you can set out to find those who are interested or intrigued with going to Buffalo. It’s the Good to Great philosophy of getting the right people on the bus and the right butts in the right seat.
Lead by example. Walk the talk. Model the behaviors. Do these things and you’ll increase your ability to inspire your followers to achieve remarkable results.